At Garrard Cricket we prepare bats to the point of knocking in by the owner.  The bat has been oiled with raw linseed oil during finishing then faced with an anti scuff sheet and the bat now requires patient knocking in with a good quality bat mallet and old ball, this is a crucial part of the preparation process of your cricket bat.  We suggest you use a good quality mallet, patently round off and compress the face close to the edge along with the toe area. Once you feel satisfied that the edges and toe area have been rounded off and compressed, you can then move into the middle of the blade, this is best completed through sensible practice such as throw downs or catching practise with an old ball.  After the first season's use, the bat will benefit from regular coats of linseed oil.  Failure to knock your bat in correctly can cause unavoidable damage to the playing face and this will not be covered by the bats warranty.
Cricket Bat Willow and cane are natural materials used by Garrard Cricket in accordance with the laws of the game. Raw materials will unfortunately, naturally deteriorate with use and cannot be manufactured to withstand the effects of poor quality cricket balls, mistimed shots or Yorkers, tapping and general wear and tear etc. As a result it is impossible for any manufacturer to give a fixed period of longevity for a cricket bat.
Warranty and Terms and Conditions
Garrard cricket bats and products are covered against manufacturing faults for 6 months from the date of purchase unless stated otherwise. Bats or products that incur accidental damage that we feel could not have been effected by any manufacturing process will not be covered by our warranty, manufacturing of natural products cannot cover every eventuality of the sport. 
Bats purchased from our Workshop Stock range or our eBay account are only covered for the first six months from purchase date, Sub standard bats come with no warranty or option of return. 
Bats must be returned with a proof of purchase invoice, failure to adhere to J.N.Garrard bat care recommendations will affect your warranty.  This excludes normal wear and tear, misses, accidental or deliberate damage to the edges or toe due to insufficient knocking in and preparation.
If you believe that warranty applies to the damage of your bat, it must be returned to the respective retail store or the Garrard workshop promptly, where an analysis of the damage will be made.
Bats that are purchased as part of a custom or special stock order have no option of return as they are ordered as custom bats and cannot be returned into stock. 
Overseas Sales 
Orders placed from overseas may incur import charges in the selected country of delivery. Bats or order that are returned to us with or for unpaid import charges will be nonrefundable, 
 If you wish to return a product, please email within the 7 days of the purchase date. If the goods are still in the purchased state with all original packaging,  we will give you a refund for the full purchase price, unfortunately delivery charges cannot be refunded. It is your responsibility to return the goods to us promptly and if you are returning by post this will be at your own cost.
We offer a 3/5 day service and a next day service, but all our bats are custom made to order so please allow two days for all bats to be manufactured before postage. 
We hope that you enjoy your Garrard Cricket Bat and it improves your performance when out in the middle.